IT Boons provides remote support, remote monitoring and unlimited live support services

Choose from our most favorite plans and get fast, friendly, expert help and technical support for your computer.

	Unlimited live support all year round.
	Speak to a technical expert in about 60 seconds
	Worldwide support available 24/7/365

Desktop Remote Support Plans	Server Remote Support Plans

Our Comprehensive Unlimited Remote support service resolves 95% of all incidents.

Wherever you are, you can be rest assured that help is always at hand. 95% of all your problems can be solved at the touch of a button with our remote support services.

Our service is not limited to number of users or the type of query. Our remote IT support service resolves nearly all logged telephone calls within 30 minutes and also prevents failures from happening in the first place. We get your problems sorted out very quickly without the cost, delay and inconvenience of having a technician onsite.

We can also monitor your IT infrastructure 24 hours a day, 7 days a week, all year around to detect, diagnose, and prevent lurking problems from turning into major interruptions to your business.

Remote Desktop Support
Provides your PC users with a total “one stop shop” for all their IT issues such as booting problems, software problems, email issues, spam etc.

Remote Server Support
Sophisticated software and highly trained engineers can remotely resolve all your server issues around the clock, to ensure minimal or zero downtime.

Remote Network Support
Constant assessment of the health and performance-levels of your network devices ensures the efficient functioning of your business.

Remote Monitoring
If you regard your server as critical to your business then you need remote monitoring. Until recently remote monitoring was a luxury only the largest corporations had access to. Now ITboons is able to bring remote monitoring to small and medium sized businesses.

In remote monitoring, your critical devices and software is linked to our network operations centre. A predictive analytics tool sends performance data to us constantly, so that as soon as there is a problem we are alerted immediately and we can respond immediately.

ITboons supports installation, setup and troubleshooting of the following hardware configurations and software applications. We can also provide unlimited live support for other applications not listed here. Just ask! We will be happy to add support for your hardware or software if it is not listed here.

SOFTWARE

	Microsoft Office		Microsoft Word
	Microsoft Excel		Microsoft Power Point
	Microsoft Access		Microsoft Outlook
	Microsoft Outlook Express		Microsoft Visio
	Microsoft NetMeeting		Microsoft Media Player
	Microsoft Works		Microsoft Internet Explorer
	Mozilla Firefox		Adobe Acrobat
	Eudora Mail		Macromedia Flash Player
	Netscape Communicator		Nero Burning
	RealPlayer		Roxio Easy CD/DVD Creator
	Symantec WinFax Pro		Symantec Norton Antivirus
	McAfee VirusScan		Trend Micro PC-Cillin
	VMware

OPERATING SYSTEMS

	Linux (all editions)		Windows Vista (all editions)
	Mac		Windows XP Home
	Windows XP Professional		Windows NT
	Windows Server		Windows 2000 Professional
	Windows 98

HARDWARE

	Desktop PCs		Mac Configuration
	Laptops		Servers
	Firewalls		Routers
	Ethernet Cards		DSL/cable modem connectivity
	Ethernet cards and adapter		Wireless network components
	Video Cards		Sound Cards
	Internal CD/DVD Readers/Writers		Dial –up modems

PERIPHERALS

	External CD/DVD ROM/Writer		Zip Drives
	Printers		Scanners
	All in One Printers		Speakers etc