ITboons
Services & Solutions
Why should I choose ITboons to look after my IT infrastructure?
ITboons
the premier IT services company promise you the right expertise and an
unrelenting commitment to manage your IT. Experts in
information technology have years of knowledge, experience, and
economical systems in place that companies like yours are able to
capitalize upon to increase productivity, customer satisfaction and
revenue savings that go directly to your bottom line.
We work hard with our customers to help them use emerging IT
technologies to drive their business forward in a cost-effective,
secure and reliable manner. Without considerable thought and research
IT can often be unpredictable producing undesirable effects on your
business. Therefore we are continually working behind the scenes with
established hardware and software vendors to produce a working solution
first time.
We provide a comprehensive 24/7 onsite/remote IT support services to
enable you to choose a solution which will fit the particular needs of
your company. You may want to work with us as a complete outsource IT
department or simply choose us when either you do not feel you have
sufficient skill or resource to embark on a particular project.
How can virtual IT support help
to lower the expenses associated with my IT setup?
Virtual
Support provides you with complete support, whether remote or on-site,
at a fraction of the cost of hiring a full-time IT professional. It’s
ideal for small and medium businesses looking to have full time cover -
without the overheads, or larger companies requiring additional support
- without the HR problems.
By outsourcing your IT, you'll benefit from lower overall operating
costs, state-of-the-art technology and systems, increased efficiency,
controlled overhead costs and scalability.
How many users are required to
subscribe your monthly service plans?
There
is no minimum or maximum limit. Our monthly service plans are focused
on small and medium business customers. We have wide range of plans to
meet your requirements. Please contact us for more details.
Do
you provide a Service Level Agreement (SLA)?
If you sign up for dedicated server hosting, we will provide a copy of
our SLA.
What if I prefer hourly
service instead of signing up your monthly plans?
ITboons
also offer hourly services but we recommend subscribing our monthly
plans at a very affordable flat fee. ITboons offers the best IT
management tools in combination with the highest level of customer
service. We regularly monitor and manage your network, fix any issues
before they can harm to your network.
How can ITboons protect my
company network from virus or worm attacks?
Today,
attacks on computer networks from the Internet have dramatically
increased in sophistication and frequency. These attacks are affecting
all types of networks from a handful of users up to large corporations.
ITboons will implement a security strategy for your
business. We'll start with a comprehensive audit of your
network to identify areas of concern and provide you with latest
network security options that will fit your budget.
What if I prefer to have onsite
support instead of remote support?
All our
service plans includes onsite support. Our network engineer visit your
site to fix any problem and also for regular maintenance depending upon
your plan.
How long it will take to setup
dedicated server for our company?
If the
hardware required is in stock, it will be setup in 24 hours after your
first payment clears.
Do you backup my data?
Yes we do, we
have different options available; please talk to our sales agent for
different options.
What software do you support?
We support all Microsoft, Linux, leading
software products and most of the other software products commonly used
by small and medium companies. We can also provide you customized
solutions as per your needs.
Do you provide hardware repair
services?
We help our customers to diagnose hardware
problems but we don’t perform hardware repairs. We will assist you to
have a hardware repaired by an ITboons partner and we also work with
the hardware manufacturer on your behalf in the case of warranty
repairs. We will assist you in purchasing new hardware.
Can I connect to my company
network from home or if I am traveling?
Yes, you can.
ITboons will setup VPN connectivity on your network which will provide
you secure access to your company network through the internet from
anywhere in the world.
My company has many sites, Can
you setup one network for all of them?
Yes, ITboons
will love to do it and we have already done for many of our customers.
We can do it by selecting the most suitable solution, either a Wide
Area Network or a Virtual Private network depending upon your
requirements. So, all your resources are effectively available anywhere
at any time.
|
